MyStay

Currently,  auto-messages are being sent at defined times to all reservations. But in some cases, the messages must be sent only to certain reservations.

That's why we came up with these filters, now you can set up auto-messages based on your needs so your guests can receive relevant information such as reminders about uncompleted online registration forms.

These are the following filters available:

contains 2 conditions for emails and 3 conditions for SMS

Guest contact → if this condition is activated, the message is sent to the contact specified in each registration card

Reservation contact → if this condition is activated, the message is sent to the contact specified in the reservation details

No e-mail address → if this condition is activated, the SMS is sent only to reservations that do not have e-mail address

1. Guest contact → if this condition is activated, the message is sent to the contact specified in each registration card
    
2. Reservation contact → if this condition is activated, the message is sent to the contact specified in the reservation details
    
3. No e-mail address → if this condition is activated, the SMS is sent only to reservations that do not have e-mail address

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contains country selection component → the message is sent only to reservations whose nationality was selected.

Booking. com → if this condition is activated, the message is sent only to reservations whose reservation e-mail address contains the @guest.booking.com domain 

Direct → if this condition is activated, the message is sent only to reservations whose e-mail address does NOT contain the following domains - @guest.booking.com, @m.expediapartnercentral.com, @guest.airbnb.com, @agoda-messaging.com

Other OTA´s → if this condition is activated, the message is sent only to reservations whose e-mail address contains the following domains - @m.expediapartnercentral.com, @guest.airbnb.com, @agoda-messaging.com

1. Booking. com → if this condition is activated, the message is sent only to reservations whose reservation e-mail address contains the @guest.booking.com domain 
    
2. Direct → if this condition is activated, the message is sent only to reservations whose e-mail address does NOT contain the following domains - @guest.booking.com, @m.expediapartnercentral.com, @guest.airbnb.com, @agoda-messaging.com
    
3. Other OTA´s → if this condition is activated, the message is sent only to reservations whose e-mail address contains the following domains - @m.expediapartnercentral.com, @guest.airbnb.com, @agoda-messaging.com

All registration cards are completed → if this condition is activated, the message is sent only to reservations that completed all registration cards (the number of registration cards equals the number of guests in the reservation)

Some registration cards are completed → if this condition is activated, the message is sent only to reservations that have completed at least one registration card in the reservation

No registration card  is completed → if this condition is activated, the message is sent only to reservations that did not complete even one registration card

1. All registration cards are completed → if this condition is activated, the message is sent only to reservations that completed all registration cards (the number of registration cards equals the number of guests in the reservation)
    
2. Some registration cards are completed → if this condition is activated, the message is sent only to reservations that have completed at least one registration card in the reservation
    
3. No registration card  is completed → if this condition is activated, the message is sent only to reservations that did not complete even one registration card
    

Go to the section Messages, select email or SMS, click edit and request an update.

Contact

Email ⬇

SMS ⬇

Nationality

Source

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