English Support

How to send a check-in link to guests

A link for online registration form

Written by Michaela Kašparová
Updated over a week ago

Advanced Messages Upgrade

Create your own messages and set up own timing

Written by Michaela Kašparová
Updated over a week ago

Visibility rules

Now the offer can be displayed only at a defined time of day, certain days of the week or only at a certain stage of the stay.

Written by Michaela Kašparová
Updated over a week ago

One-Time Message

Send one-time message for selected reservations

Written by Michaela Kašparová
Updated over a week ago

Marketing Consent

Ask your guest for permission to send them marketing emails

Written by Michaela Kašparová
Updated over a week ago

Auto Messages Status

Check the status of your auto messages

Written by Michaela Kašparová
Updated over a week ago

Notification Settings

Select timing and add email addresses for sending notifications

Written by Michaela Kašparová
Updated over a week ago

Changes in the Registration Card

Place of birth, Mother's name, Not having ID/Visa

Written by Michaela Kašparová
Updated over a week ago

How to promote your guest web?

Increase number of received registration cards and orders.

Written by Michaela Kašparová
Updated over a week ago

Changes in Order Templates

Template for Transfer Service & Custom Template

Written by Michaela Kašparová
Updated over a week ago

Items in Order Form

Pricing & Menu Items

Written by Michaela Kašparová
Updated over a week ago

Orders in the section Reservations

Find all orders related to the reservation

Written by Michaela Kašparová
Updated over a week ago

Changes in Offers

Add room number and upload pdf in the section Services and Activities.

Written by Michaela Kašparová
Updated over a week ago

Tips for Upselling

Written by Michaela Kašparová
Updated over a week ago

Recipient Settings in Auto Messages

Reservation Contact or Guest contact? What is the difference?

Written by Michaela Kašparová
Updated over a week ago

Changes in Auto Messages

Add hyperlink or address of your accommodation to your auto-message.

Written by Michaela Kašparová
Updated over a week ago

New 4Suites Integration

Are you using mobile keys from 4Suites?

Written by Michaela Kašparová
Updated over a week ago

Check-in/Check-out Online Payment

Request payment from your guests while they are completing the online check-in / check-out on your Guest web

Written by Michaela Kašparová
Updated over a week ago

Zak WuBook & MyStay Integration

One-way Integration to Zak Wubook

Written by Michaela Kašparová
Updated over a week ago

Guest Preferences Upgrade

How to know your guests? Gather guest data

Written by Michaela Kašparová
Updated over a week ago

How To Purchase SMS Credit

Do you want to be sending auto SMS?

Written by Michaela Kašparová
Updated over a week ago

New KeyGuru Integration

Are you using keyboxes from KeyGuru?

Written by Michaela Kašparová
Updated over a week ago

QR Codes

Do you want to promote your Guest web other than online?

Written by Michaela Kašparová
Updated over a week ago

Multi-language Email and Changes in Check-in Registration Form

Written by Michaela Kašparová
Updated over a week ago

Order Form Update

The order form is even more variable, and you can choose the settings of individual items.

Written by Michaela Kašparová
Updated over a week ago

Basic Onboarding Process

Written by Michaela Kašparová
Updated over a week ago

New Variable Email and Changes in Online Check-in

Add new sections to your emails and check out our improved online check in.

Written by Michaela Kašparová
Updated over a week ago

Check-out Feature

How does it work? How to test it out?

Written by Michaela Kašparová
Updated over a week ago

Order Form and Cancelation of Check in Form

How does the cancellation of registration form work?

Written by Michaela Kašparová
Updated over a week ago

MyAdmin Manual

How to process orders and received registration cards

Written by Michaela Kašparová
Updated over a week ago

New Check in Link and Export of Registration Forms

Another month has passed which means other news on our platform.

Written by Michaela Kašparová
Updated over a week ago

Advanced Pricing and Activity Categories

New features and functions. Here we go!

Written by Michaela Kašparová
Updated over a week ago

New Release! New Online Check in!

Let's take a closer look at MyAdmin's new features

Written by Michaela Kašparová
Updated over a week ago

How to Create a Great MyStay Guest Web

Do you want to see higher numbers in your weekly statistics? MyStay wants to share some tips to creating a stand-out Guest web!

Written by Michaela Kašparová
Updated over a week ago

Changes in Terms & Conditions

We would like to inform you about some changes in our Terms & Conditions

Written by Michaela Kašparová
Updated over a week ago

What you will get from connection of MyStay & Booking.com

Delivering emails to guests from booking.com? Pre-arrival SMS and upsell? Informed guests? Extraordinary guest experience?

Written by Michaela Kašparová
Updated over a week ago

How to connect to Booking.com

MyStay can help automatize and improve interactions with your guests through Booking.com.

Written by Michaela Kašparová
Updated over a week ago

The Best Example of Pre-Stay Email

In today’s world, pre stay emails are one of the easiest ways to build a relationship with your guests.

Written by Michaela Kašparová
Updated over a week ago

Manual Guest Import

If you do not want to integrate any system, we have an option for you

Written by Michaela Kašparová
Updated over a week ago

FAQ - English

Frequently asked questions

Written by Michaela Kašparová
Updated over a week ago

MyStay WiFi - basic installation manual

Do you want to automatically connect your guests to your MyStay Profile once they arrive to the hotel?

Written by Michaela Kašparová
Updated over a week ago

MyStay Onboarding Flow

Whether you want to sign up for MyStay or you are in a process of on-boarding, this article will give you an idea how it works.

Written by Michaela Kašparová
Updated over a week ago