Here is a message template you can use to reach out to those guests, who haven’t cancelled their reservation to give them an insight on your policy and reassure them.
Dear [Guest name]
In response to the recent development of the COVID-19 pandemic, we are continuously monitoring and following the changes in the recommendations and guidelines of the local governments and local health authorities in Prague. You
can read the latest information here. We want to reassure you that your health and safety are the most important to us and these are the measures that we have taken:
-You will find hand sanitizer dispensers in all the public areas or the hotel as well as in your room.
-We have increased the disinfection frequency of the public areas and rooms.
-Our staff have been trained in the health and safety protocols regarding Covid-
19 and undergo daily health checks.
-Our transfer cars are cleaned with a state-of-the-art ozone technology that kills the virus.
Wellbeing of our guests is our top priority, so we allow free modifications or free cancellations for all existing and new reservations for stays until [choose a date 2020]. Please note that any modification to existing reservations is a subject to availability and payment of the rate difference. Please contact our reservation department for more information at phone / email.
We'll be keeping you up-to-date, stay safe!