1. MyStay has 3 versions: FREE for free, paid STANDARD and WIFI

  • If you are with us more than one month, you have automatically STANDARD version. Newly you have possibility to create an profile in MyStay as FREE. Is has less features and is for free.
  • FREE includes: Property Web guide, MyAdmin with statistics and email sending
  • STANDARD includes: Property Web guide, MyAdmin with statistics, SMS and email sending and online Check-in in app
  • WIFI includes: FREE and installation of success page into hotel WiFi

For more detailed information about FREE and STANDARD check here.

2. MyStay is the system including Property Web Guide, App and MyAdmin

  • You perhaps noticed we moved the main content from application to the Property Web Guide. Guests don´t need to download the app into the phone but only click to the web link
  • The app remains but will be used more for the Online Check-In

3. Electronic E-Order form as a contract

  • For STANDARD and WIFI there is necessary to sign the electronic E-order form
  • For FREE there is no need to sign any contract 

4. Free Trial period 14 days

  • Standard free trial period takes 14 days
  • It starts at the moment of the automatic profile creation at the web gomystay.com
  • After free trail period the Buyer can decide for paid version for price from E-order form or for the free version FREE
  • FREE doesn´t have trial period. Buyer can request 14 days Free Trial period of STANDARD

5. Technical support from MyStay

  • STANDARD: MyStay team provide 20 minutes of support during setting of profile + 30 minutes of technical support per month 
  • FREE: MyStay doesn´t provide any personal support during settings the profile except the technical support during some technical issues of the system
  • In case the Buyer reach the limit of support the price for extra support is 20 EUR/30 minutes
  • MyStay will inform in advance after reached free  limit of the support time

6. MyStay price

  •  STANDARD: 2 Euro/month/room, with minimal price 20 EUR per month per property with less then 10 rooms and 40 EUR per month for property with 11-20 rooms 
  • MyStay WIFI is 70% price of the STANDARD
  • FREE is for free

7. Integration to the reservation data

  • Integration to reservation data from Booking.com or other partners are not guaranteed 
  • The Buyer can use the provided integrations via available partners for free or for the specific price
  • If the requested partner is not available in the system, the price and availability shall be discuss with MyStay team

8. Contract termination 

  • Either Party may terminate the agreement even without giving reasons by a notice of termination made in writing, with one month termination period, which starts running on the first day of the month following the month of the notice delivery to the other Contractual Party and finishes on the last day of the same month

These commercial terms and conditions are efficient as of 8.04.2019.

For full terms and conditions please check here.


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