FAQ - English

Frequently asked questions

Michaela Kašparová avatar
Written by Michaela Kašparová
Updated over a week ago

What is the cost of MyStay?

The cost for MyStay starts at 2,50 Euro/per month/ room. Additional discounts can be given based on the length of the contract and the number of properties for chains.

Is there a set up fee?

Platform setup, including pre-launch assistance is charged a fixed amount. It depends on which version of MyStay it is, the basic one-time set up price is 60 Euro.

How long does integration take? When can our guests start to use MyStay?

MyStay can be integrated to some PMS (property management systems). The length of integration can vary based on PMS. Check availability with our team in online chat.

How many different languages are supported?

MyStay Standard supports these languages - Czech, Italian, Spanish, German, Slovak, Russian, Dutch and French. There is one language mutation in the basic price of the profile, and that is English.

Can we add our own address pins to the map?

Of course! Adding your own address pins is a great way to introduce guests to your community and local partners.

Who owns the profile data?

Each hotel remains the owner of the content of its profile.

How can we reply to chat messages?

MyStay provides integration on FB Messenger and WhatsApp. If your hotel is used to communicating with guests using these channels, you can easily enable this function in MyAdmin. Guests will find an icon for Messenger or WhatsApp directly on the Guest Web. Communication then takes place via the applications themselves.

Do we have access to statistics? How can we track usage?

Reporting and usage statistics are tracked and available in real-time in MyAdmin. In addition, the MyStay support team provides quarterly online meetings regarding statistics and recommendations for improvement.

Does MyStay require additional software to be installed at the front desk?

No, you don´t need to install any other software.

How should we promote MyStay to guests?

It is ideal to use QR codes leading to the Guest Web or directly to specific offers from the GW. You can generate QR codes yourself in MyAdmin. We recommend using QR codes in the hotel itself, also in confirmation emails, including the link to MyStay. You can also use the MyStay website link in your standard communication channels, including social networks if you use them.

Where do confirmed orders appear? How are they entered into the system?

Orders from guests will be displayed in MyAdmin, where you can edit their status (IN PROCESS, COMPLETED, CANCELED). The system also provides email alerts to ensure immediate dispatch.

Is there a charge for sending SMS?

SMS are priced differently based on the country they are sent to. You can find the price list in MyAdmin - Invoicing.

How many SMS can we send each month?

You can send an unlimited number of SMS. Just buy credit and you can send as many SMS as you want :)

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