What is the cost of MyStay?

The cost for MyStay Standard version is 2 Euro/month/ room. Additional discounts can be given based on the length of the contract and the number of properties for chains.
The MyStay Freemium version is for free.

How much is the setup fee?

There is no setup fee! You will be able to easily prepare your profile in less than 20 minutes. If you need any help, our team is available in online chat.

What is the length of the contract? What are the cancellation terms?

The contract may be canceled at any time.

How much time will it take to create the hotel profile?

You will be able to easily prepare your profile in less than 20 minutes. If you need any help, our team is available in online chat.

How long does integration take? When can our guests start to use MyStay?

MyStay Standard can be integrated to the booking.com or some PMS (property management system). The length of integration can vary based on number of guests - check availability with our team in online chat.

MyStay Free provides email integration. Please see the manual.

https://www.google.com/url?q=http://help.gomystay.com/english-support/email-integration-how-to-get-mystay-into-your-system-and-to-your-guests&sa=D&ust=1555062053092000&usg=AFQjCNEX346q8NGyW-BEOy9c4ESkU8ltqg

How many different languages are supported?

We recommend starting with English as it is the widely-spoken language of travel. MyStay Standard includes language mutations of the system - Czech, Italian, Spanish, German and Slovak. MyStay Free includes only English version of the system.

Can we add our own address pins to the map?

Of course! Adding your own address pins is a great way to introduce guests to your community and local partners.

Who owns the profile data?

Each hotel remains the owner of the content of its profile.

How do we respond to chat messages?

Chat messages appear in the web browser in MyAdmin, where your staff can access all chat windows. MyStay provides integration to the FB Messenger function and to the WhatsApp. If your property is used to use this channel for communication with guests, you can easily switch this function in MyAdmin. Guest will find the icon for Messenger or WhatsApp on Property web guide.

Do we have access to statistics? How can we track usage?

Reporting and usage statistics are tracked and available in real-time in the MyAdmin.

Does MyStay require additional software be installed at the front desk?

No, you don´t need to install any other software.

How should we promote MyStay to guests?

Use integrations or use the link of MyStay property web guide in your standard communication channels.

Where do placed orders go? How are they entered into the system?

Guest orders are listed in the MyAdmin system, where staff can track and modify status (PENDING, COMPLETED, CANCELED). The system also provides email notification to ensure prompt handling.

How do we send the SMS?

MyStay Standard can use the integration and send SMS automatically. MyStay Free does not contain sending SMSs.

Is there an additional per-SMS fee?

Each SMS costs 0,04 €. The monthly total depends on how many SMS you send to guests.

How many SMS can we send each month?

You can send an unlimited number of SMS. Each SMS is invoiced at a cost of 0,04 €.

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